Right of withdrawal
What is the right of withdrawal and when can it be exercised?
When concluding a distance contract, i.e. When making a purchase at ProHid.lv, you can exercise your right of withdrawal and unilaterally withdraw from the contract within 14 calendar days of receiving the item. The right of withdrawal shall not apply to legal persons.
The duration of the right of withdrawal shall be calculated as follows: in the case of purchase of a good, from the day on which the consumer acquires possession of the good; if several goods are ordered separately in one order - from the day on which the consumer has acquired the last product; in the case of delivery of a consignment consisting of several lots or parts, the last lot or part of the good from the date on which the consumer acquires possession.
You have the right to try the product during the exercise of your right of withdrawal to make sure it meets your needs and expectations.
Remember! You have the right to use the product for the duration of the right of withdrawal to the extent necessary for the inspection of the item (to the extent that it could be done before purchasing the item in a regular store).
By exercising the right of withdrawal, you are responsible for the use of the product beyond its intended examination, the use of the product during the term of the right of withdrawal, which is incompatible with good faith, and for the value, quality and safety of the product.
ProHid.lv must send a cancellation form to the e-mail address you provided, specifying the seller's name, address, and a description of the right of cancellation at the time of sale or order.
You are required to return the item to the seller within 14 days of sending the cancellation form. You must provide packaging for transportation when returning the item to the seller.
If you exercise the right of withdrawal and this is not due to the non-compliance of the good or service in question with the terms of the contract, then you are responsible for bearing the cost of returning the good.
If you exercise the right of withdrawal, ProHid.com is obliged to refund you any deposits you make as soon as possible, but no later than 14 calendar days from the date of your written withdrawal. ProHid.lv online store refunds only to the bank account indicated on the cancellation form.
To exercise the right of withdrawal, you may return the goods by delivery to Jelgava, Dobele highway 45 (goods up to 7 kg). Upon returning the product to the Latvian Post offices appropriate transport packaging must be provided - the original packaging of the product must be packed in another transport packaging.
Complaints and out-of-court settlement procedures.
Complaint about availability or quality of goods should be submitted electronically by sending an e-mail to info@ProHid.lv. Complaints will be processed within 7 business days of receipt of the complaint by sending a reply to the contact address specified in the complaint.
If the complaint is found to be unfounded and you do not agree to the claim being declared unfounded, you have the right to use the alternative dispute resolution options provided by law by submitting a written application to the seller of the goods for out-of-court dispute resolution, stating:
- name, contact information;
- the date of submission of the application;
- the nature of the dispute, the claims and the grounds on which they are based.
Information on out-of-court dispute resolution and out-of-court dispute resolution:
In which cases can you not exercise the right of withdrawal when concluding a distance contract?
When you receive the product, please make sure it matches the one you ordered - manufacturer, model, size, color and other important parameters.
If you have chosen the way of receiving the goods by courier, please ask the courier to record them on the delivery note to avoid any misunderstanding of the packaging.
The following procedure will help determine if the item is damaged during delivery!
If the item is damaged or it looks suspicious, you have the right not to accept the item at the time of delivery.
Remember, when returning an item, you must ensure that it is packed in such a way that the item cannot be damaged during transport.
To avoid any misunderstanding, we also recommend that you return the product when you return it, otherwise you are responsible for any damage to the product.
You may not use the right of withdrawal for distance contracts:
1. if you have purchased an audio or video recording or a computer program and opened its packaging;
2. if you enter into a contract related to gambling or lottery services;
3. if you receive a perishable or expired item;
4. if the item is made to your specifications or the item is clearly personalized;
5. if you have opened a package for a product that cannot be returned for health and hygiene reasons